Privacy Policy

We are registered Data users under the Data Protection act - number X4464172

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will e-mail you in the future only in relation to changes in our service which affect you.

We will not pass your e-mail address to other trusted traders unless you agree. The type of information we will collect about you includes: your name address phone number email address credit/debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. We also use "cookies" which would be stored on your browser. These cookies have a finite lifetime and do not store or pass to your browser any credit card information. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us at data@a-q.co.uk.

Complaints Procedure

If you have any complaints relating to any aspect of the (aq) service, please email complaints@a-q.co.uk. Please state clearly the nature of the complaint or suggestion (eg Billing, support, setup time). We will acknowledge your complaint within 5 working days and issue a tracking number. We will use the tracking number in all future communications. You will also be assigned a contact name who will be responsible for keeping you informed of the progress of any complaint.

Once (aq) offer a resolution to your complaint, you may decide whether or not it is acceptable. In such cases, we will endeavour to offer reasonable alternative solutions.

Suggestions

As always, please feel free to offer suggestions for improvement in the comments box on every order form.... we **do** read them!

Provision of Services

We endeavour to register all names as quickly as possible. This is usually of the order of several minutes. We have a self-imposed limit of acceptable service of 36 hours for registering names. If we cannot register a name for whatever reason, a refund will be given. Names, once registered, cannot be cancelled and there can be no refund.