We are registered Data users
under the Data Protection act - number X4464172
We are committed to protecting
your privacy. We will only use the information that we collect about you lawfully
(in accordance with the Data Protection Act 1998).
We collect information
about you for 2 reasons: firstly, to process your order and second, to provide
you with the best possible service. We will e-mail you in the future only in
relation to changes in our service which affect you.
We will not pass your e-mail
address to other trusted traders unless you agree. The type of information we
will collect about you includes: your name address phone number email address
credit/debit card details We will never collect sensitive information about
you without your explicit consent. The information we hold will be accurate
and up to date. You can check the information that we hold about you by emailing
us. If you find any inaccuracies we will delete or correct it promptly. The
personal information which we hold will be held securely in accordance with
our internal security policy and the law. If
we intend to transfer your information outside the EEA (European Economic Area)
we will always obtain your consent first. We may use technology to track the
patterns of behaviour of visitors to our site. We also use "cookies" which would
be stored on your browser. These cookies have a finite lifetime and do not store
or pass to your browser any credit card information. You can usually modify
your browser to prevent this happening. The information collected in this way
can be used to identify you unless you modify your browser settings. If you
have any questions/comments about privacy, you should email us at firstname.lastname@example.org.
If you have any complaints
relating to any aspect of the (aq) service, please email email@example.com.
Please state clearly the nature of the complaint or suggestion (eg Billing,
support, setup time). We will acknowledge your complaint within 5 working days
and issue a tracking number. We will use the tracking number in all future communications.
You will also be assigned a contact name who will be responsible for keeping
you informed of the progress of any complaint.
Once (aq) offer a resolution
to your complaint, you may decide whether or not it is acceptable. In such cases,
we will endeavour to offer reasonable alternative solutions.
As always, please feel free
to offer suggestions for improvement in the comments box on every order form....
we **do** read them!
Provision of Services
We endeavour to register
all names as quickly as possible. This is usually of the order of several minutes.
We have a self-imposed limit of acceptable service of 36 hours for registering
names. If we cannot register a name for whatever reason, a refund will be given.
Names, once registered, cannot be cancelled and there can be no refund.